E-Connect Training & Consulting
E-Connect Training & Consulting
Last updated: 01.01.2026
1. Who we are
This website is operated by E-Connect Training & Consulting (“we”, “us”, “our”).
We provide online hospitality training, coaching and virtual guest support services.
- Website: econnecttc.com
- Email: [hello@econnecttc.com]
- Location: United Kingdom
For the purposes of UK data protection law (UK GDPR and Data Protection Act 2018), we are the data controller for the personal data we collect via this website and in connection with our services.
2. What personal data we collect
We may collect and process the following types of information:
a) Information you provide directly
- Contact details (name, email address, phone number)
- Job role and organisation (for example “Receptionist, small hotel”)
- Information you include in enquiry forms or emails
- Account details if you create a login for our course platform (username, password – stored securely)
- Payment details (if you purchase a course or service) – card details are processed by our payment provider, not stored by us in full
- Information you provide during coaching, training or feedback sessions
- Account details if you create a log in for our course platform ( username, password, – stored securely in our learning system, Tutor LMS )
- Payment details ( if you purchase a course or service ) – card details are processed by our payment provider via WooCommerce, we do not store your full card details.
b) Information we collect automatically
When you use our website we may collect:
- IP address
- Browser type and version
- Pages visited, time and date of visit, time spent on pages
- Device information (mobile/desktop, operating system)
This is usually collected via cookies and similar technologies (see Cookies section below).
c) Information from third parties
We may receive information from:
- Payment processors (e.g. confirmation that a payment has been made)
- Email marketing platforms (e.g. whether an email was opened)
- Social media platforms if you interact with our posts or adverts
3. How we use your personal data
We use your personal data for the following purposes:
- To provide our services
- Managing enquiries and bookings
- Setting up user accounts on our training platform
- Delivering online courses, coaching and virtual guest support
- Issuing certificates of completion
- To communicate with you
- Responding to your questions and messages
- Sending important service information (e.g. changes to courses, technical issues)
- Sending invoices and payment confirmations
- For marketing (with your consent or where permitted)
- Sending newsletters, updates, training tips and offers
- Inviting you to events, workshops or new programmes
- To improve our website and services
- Analysing website usage and engagement
- Improving course content and user experience
- For legal, accounting and administrative purposes
- Keeping records for tax and accounting
- Handling complaints or disputes
- Complying with legal obligations
4. Legal bases for processing
We process personal data on the following legal bases:
- Contract: where processing is necessary to provide our services to you or your employer (e.g. enroling you on a course, providing support).
- Consent: where you have given clear consent (e.g. signing up to receive our newsletter).
- Legitimate interests: where processing is necessary for our legitimate business interests and does not override your rights (e.g. improving our services, basic analytics, limited direct marketing to existing clients).
- Legal obligation: where we must keep certain records for tax or regulatory purposes.
You can withdraw consent for marketing at any time by clicking “unsubscribe” in our emails or contacting us directly.
5. How we share your information
We do not sell your personal data.
We may share your data with:
- Service providers who help us run our business (e.g. website hosting, email marketing, course platform, video conferencing, payment processing). They only process your data on our instructions and under a contract.
- Professional advisers (e.g. accountant, legal adviser) where necessary.
- Authorities or regulators where required by law, or to protect our rights or the rights of others.
- Service providers who help us run our business (for example, website hosting, email marketing, Tutor LMS for course delivery, WooCommerce for online payments, video conferencing, analytics). They only process your data on our instructions and under a contract.
If we work with your employer (for example, they enrol you on a course), we may provide them with basic information about your participation and completion (e.g. whether you have finished the course and your certificate status). We will not normally share detailed coaching notes unless agreed in advance.
6. International transfers
Our website and main systems are intended to operate within the UK/EEA. However, some of our service providers (for example, email or hosting providers) may store or process data outside the UK.
Where this happens, we will take reasonable steps to ensure that appropriate safeguards are in place, such as:
- using suppliers in countries with adequate data protection decisions, or
- using standard contractual clauses or equivalent protections.
7. Data retention
We keep personal data only for as long as necessary for the purposes for which it was collected, including:
- Client, course and service records: generally kept for up to 6 years after the end of our relationship, to comply with tax and accounting requirements.
- Contact enquiries: typically kept for up to 12–24 months if they do not become ongoing clients.
- Marketing lists: we keep your details until you unsubscribe or we clean our list for inactivity.
- Course accounts (Tutor LMS): we keep your account while it is active so you can access your training history and certificates. If you request deletion, we will remove or anonymise your personal data from our learning system where legally possible.
8. Your rights
Under UK data protection law, you have certain rights in relation to your personal data. These include:
- Right of access – to request a copy of the personal data we hold about you.
- Right to rectification – to ask us to correct inaccurate or incomplete data.
- Right to erasure – to ask us to delete your data in certain circumstances.
- Right to restrict processing – to ask us to limit the way we use your data.
- Right to data portability – to receive your data in a commonly used format, in some cases.
- Right to object – to object to certain types of processing, including direct marketing.
- Right to withdraw consent – where processing is based on your consent.
To exercise any of these rights, please contact us at [hello@econnecttc.com]. We may need to verify your identity before acting on your request.
If you are unhappy with how we handle your personal data, you can also complain to the Information Commissioner’s Office (ICO) in the UK: ico.org.uk.
9. Cookies and similar technologies
Our website may use cookies and similar technologies to:
- remember your preferences
- understand how visitors use the site
- improve performance and user experience
Our website may use cookies or similar technologies set by our learning platform (Tutor LMS) and e-commerce system (WooCommerce) to remember your login, keep track of your shopping cart and ensure secure checkout.
You can usually control cookies through your browser settings, and some sites provide a cookie banner where you can choose which cookies to allow.
If you block some cookies, parts of the website may not function properly.
10. Security
We take reasonable technical and organisational measures to protect personal data, including:
- using secure connections (HTTPS) on our website
- restricting access to data to those who need it
- using strong passwords and, where possible, multi-factor authentication
However, no method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
11. Third-party websites
Our website may contain links to other websites (for example, partners, resources, social media or training tools). We are not responsible for the privacy practices of those websites. We recommend reading their privacy policies before providing any personal data.
12. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically.
13. Contact us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact:
E-Connect Training & Consulting
Email:hello@econnecttc.co.uk
Website: econnecttc.co.uk