E-Connect Training & Consulting
Last updated: 22.11.2025
This policy covers:
- 1:1 services (coaching, consulting, co-hosting support)
- Group workshops and training
- Online courses and digital products
We always follow any rights you have under UK consumer law (for example, any cooling-off period that applies to you as an individual consumer).
1. 1:1 sessions (coaching, training, consulting, online support)
Booking & payment
- Sessions must be paid in advance, unless we agree otherwise in writing.
Rescheduling
- You can reschedule a session once for free if you give at least 24 hours’ notice.
- Less than 24 hours’ notice may be treated as a missed session.
Cancellations & refunds
- More than 48 hours before the session:
- Full refund or credit for a future session.
- 24–48 hours before the session:
- 50% refund or 50% credit.
- Less than 24 hours / no-show:
- No refund.
2. Group workshops & live training (online)
Booking & payment
- Places on workshops are only confirmed once payment is received.
Cancellations by you
- More than 7 days before the workshop:
- Full refund or transfer to another date (if available).
- 2–7 days before the workshop:
- 50% refund or 50% credit.
- Less than 48 hours before or no attendance:
- No refund.
Cancellations by us
- If we need to cancel or reschedule, you can choose:
- A new date, or
- A full refund.
3. Online courses & digital products
This includes:
- Pre-recorded video courses
- PDFs, templates, checklists and manuals
- Course bundles
Access
- You get access after payment is received.
- We may offer lifetime or time-limited access; this will be explained on the course page.
Refunds
Because digital content is easy to copy and keep:
- In general, we do not offer refunds once you have been given full access to a course or digital product.
- If you are a UK consumer and buy as an individual (not as a business), your legal cooling-off rights may apply. We will follow UK law where it applies.
- If there is a technical problem or the product is not as described, please email us at within 14 days, and we will work with you to fix it or offer a suitable solution.
4. Ongoing services (Airbnb co-hosting / virtual property support)
For co-hosting or ongoing remote management:
- The terms (fees, notice period, what’s included) will be agreed in a separate written agreement with each client.
- This agreement will explain:
- How and when you can end the service
- How much notice is needed
- Any final payments or refunds due
5. How to request a refund or change a booking
To ask for a refund, reschedule or cancellation:
- Email: hello@econnecttc.co.uk
- Include:
- Your name
- Service or course name
- Date of booking/session
- Reason for cancellation or refund request
We will reply as soon as we reasonably can and explain the next steps.